Refund policy

Last updated: August 14, 2026

1. Preauthorization Required: Before returning any product, please contact our Customer Service team within 60 days of purchase for preauthorization, at info@naturalherbsandsupplements.com. Products will not be approved for return after 60 days.

2. Return Address: Once your return is authorized, we will confirm the correct return address for your order — this may vary depending on where your order was fulfilled from.

3. Condition of Items: Items are inspected upon return. Products must be unopened, in clean condition, with seals intact and dating legible — free of markers, ink, glue, scratches, tears, or dents. A 10% restocking fee may apply if additional cleaning is required.

4. Non-returnable Items: Refrigerated items, such as probiotics, cannot be returned.

5. Packaging: Please pack returned items carefully with sufficient cushioning. We cannot issue credit for items broken or damaged in transit.

6. Return Window: Products must be returned within 14 days of your Return Authorization being issued. Returns not received within this window will have their file closed.

7. Shipping Instructions: Once authorized, we'll confirm the best shipping method for your return based on your order's origin.