Privacy policy

Last updated: August 14, 2026

This privacy policy explains how Natural Herbs and Supplements ("we", "us", "our") collects, uses, and protects information you provide when using this website. We are committed to protecting your privacy. This policy may be updated from time to time — please check this page periodically for changes.

What We Collect

  • Name and contact information, including email address and shipping address
  • Order and payment information (processed securely via Stripe — see below)
  • Demographic information such as postcode, preferences, and interests
  • Other information relevant to customer surveys and/or offers

How We Use Your Information

  • To process and fulfill your orders
  • Internal record keeping
  • To improve our products and services
  • To send promotional emails about new products, offers, or information you may find relevant, where you have opted in
  • To customize the website according to your interests

Third-Party Service Providers

We use trusted third parties to operate our store and cannot access or store your full payment details ourselves:

  • Shopify — our e-commerce platform, which hosts our store and processes order data.
  • Stripe — our payment processor, which handles and secures your payment information. Stripe is PCI-DSS compliant; we do not store your full card details.

How We Use Cookies

A cookie is a small file placed on your device with your permission that helps us understand how our website is used. We use traffic log cookies to identify which pages are visited most, helping us improve the site. Cookies do not give us access to your device or any information beyond what you choose to share. Most browsers accept cookies automatically, but you can adjust your browser settings to decline them if you prefer — this may limit some site functionality.

Your Rights

Depending on where you are located, you may have rights over your personal data under applicable law — including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), the EU General Data Protection Regulation (GDPR), or US state privacy laws such as the California Consumer Privacy Act (CCPA). This may include the right to access, correct, or request deletion of your data. To exercise these rights, contact us at the email below.

Links to Other Websites

Our website may link to other websites of interest. Once you leave our site via such a link, we have no control over that website and are not responsible for the protection of any information you provide there. Please review the privacy policy of any third-party site you visit.

Contact Us

If you have questions about this privacy policy or how your data is handled, contact us at info@naturalherbsandsupplements.com.